Service Request
A Service Request is your way of asking for coaching help. It's like making an appointment request that connects you with the right coach or support program.
What It Is​
When you need coaching, you create a Service Request that:
- Connects you with help - Matches you with the right coach or program
- Tracks your journey - Keeps a record of your coaching progress
- Manages approvals - Handles any required manager or HR approvals
- Monitors outcomes - Tracks how the coaching is helping you
Real-World Example​
Marloes needs stress management help:
- Service Requested: "Stress Management Coaching"
- Status: "Approved" - ready to begin
- Duration: 6 sessions over 8 weeks
- Approval: Manager approved on March 16, 2024
The Request Process​
1. Create Request​
- Identify what help you need
- Choose the right service
- Submit your request
- Wait for approval (if needed)
2. Get Approved​
- Manager or HR reviews your request
- You get matched with a coach
- Scheduling is arranged
- You're notified when ready to start
Request Status​
| Status | What It Means | Next Step |
|---|---|---|
| Pending | Waiting for approval or coach assignment | Wait for notification |
| Approved | Ready to begin coaching | Connect with your coach |
| In Progress | Coaching has started | Continue with sessions |
| Completed | Coaching finished successfully | Review outcomes |
| Rejected | Request was declined | Contact manager for details |
Key Information​
| Field | What It Tracks | Example |
|---|---|---|
| Service | Which coaching you requested | "Career Path Planning" |
| Status | Current stage of your request | "In Progress" |
| Duration | How long the coaching will last | "6 sessions over 8 weeks" |
| Approved By | Who approved your request | "Manager" |
| Notes | Any special requirements | "Needs flexible scheduling" |
Making a Request​
What You'll Need​
- Clear understanding of what help you need
- Specific goals or challenges to address
- Time commitment you can make
- Openness to the coaching process
What to Expect​
- Quick submission - Easy online form
- Timely response - Usually matched within days
- Personalized support - Coaching tailored to your needs
- Progress tracking - Clear milestones and check-ins
- Confidential process - Your coaching remains private
For Managers​
How to Support Your Team​
- Encourage coaching - Make it clear that seeking help is positive
- Respect privacy - Don't ask for coaching details
- Allow time - Enable employees to attend sessions
- Follow up appropriately - Check on general well-being
- Recognize progress - Acknowledge positive changes
What You Can See​
- That your employee is receiving coaching (with permission)
- General progress updates (if shared)
- Improvements in performance or behavior
What Stays Private​
- Specific coaching conversation content
- Personal challenges discussed
- Individual coaching goals and strategies
Common Questions​
How long do requests take to fulfill?​
Most employees are matched with coaching within 3-5 business days.
Can I have multiple requests?​
Yes, you can work on different types of coaching simultaneously.
What if I'm not happy with my coach?​
You can request a different coach. The goal is finding the right fit.
Is my request confidential?​
Coaching content is confidential, though your manager may know you're receiving coaching.
Can I cancel a request?​
Yes, you can pause or cancel coaching at any time.
How do I know if my request was successful?​
Success is measured by your progress toward goals and satisfaction with the experience.
Next: Learn about Service Types - the categories that organize different coaching services.